Case Study: Halfords eliminates paper and speeds approvals for 100,000+ Cycle to Work applications with DocuSign

Halfords Streamlines Processes & Offers a Better Consumer Experience with DocuSign

Halfords, a UK and Ireland retailer with over 460 locations, participates in the government-backed Cycle to Work scheme but was bottlenecked by paper-based processing. Handling more than 2,000 applicants per week (over 100,000 applications per year) meant approvals took days, delaying employees from receiving bikes and creating heavy administrative work for employers and Halfords alike.

Halfords implemented DocuSign integrated with Salesforce to automate agreement generation, routing, employer approval, and storage. The move eliminated paper, printing, and postage, cut approval times from days to minutes, and improved both employee and employer experience—allowing faster bike collection and enabling Halfords to process high volumes with minimal additional resources.

Halfords

Charles Ashwell

Halfords