Case Study: Great Clips achieves streamlined franchise operations and cost savings with DocuSign

Great Clips Goes Digital with DocuSign, Boosts Efficiency, Cuts Costs

Great Clips, the world’s largest salon brand with about 3,900 locations and 1,200 franchisees, was burdened by slow, costly paper processes—more than 1,000 contractual documents moved annually, including 400 Franchise Disclosure packets of roughly 400 pages each. A prior electronic-signing tool proved unintuitive, causing franchisee frustration, phone support overhead, and frequent document errors and delays.

By deploying DocuSign, Great Clips made approvals and signatures fully digital, cutting document turnaround from days to minutes, raising staff productivity by about 15%, and reducing documentation errors to virtually zero. The company saved roughly $6,000 annually on printing, lowered postage/courier and storage costs (eliminating file cabinets), ensured security and compliance with audit trails, and improved franchisee experience and operational efficiency.

Great Clips

Heidi Ackerman

Director of Franchise Administration