Case Study: Flowserve Reclaims Thousands of Hours and Unlocks Global Visibility with DocuSign

Flowserve Boosts Speed and Profit Margins with Docusign CLM and Salesforce

Flowserve, the global manufacturer of pumps, valves, and seals, struggled for years with agreements scattered across emails and file boxes, making it hard to track active contracts, expiration dates, and legal ownership. The company needed better visibility, control, and a way to centralize contract management across its global operations, and turned to DocuSign CLM as part of the DocuSign Intelligent Agreement Management platform.

DocuSign implemented CLM with native Salesforce integration, giving sales teams a way to manage agreements inside CRM while legal gained centralized oversight, automated syncing, and dashboard-based tracking. The results were substantial: Flowserve scaled agreement management across 50+ countries, saved more than 4,500 hours per year, and increased profit margins by 30%, while also reducing pricing errors and speeding up review with AI-assisted tools from DocuSign.

Flowserve

Dundi Thompson

Project Manager in Legal Operations