Case Study: First Citizens Bank speeds high-value agreements to under an hour with DocuSign eSignature and Salesforce Integration

First Citizens Bank Speeds High-Value Agreements to Under an Hour with Docusign eSignature and Salesforce Integration

First Citizens Bank needed a faster, more reliable way to handle high-value agreements and meet tight month-end and quarter-end deadlines while keeping customer loan funding on track. The bank used DocuSign eSignature with Salesforce integration to streamline its agreement process.

DocuSign helped First Citizens Bank move documents from generation to fully executed and compliantly stored in under an hour. This reduced turnaround time dramatically and supported on-time funding for customers, improving speed and operational efficiency.

First Citizens Bank

Melissa Foster

Senior Vice President and Content Services Consultant