Case Study: LPL Financial achieves 30% faster account openings and 60% fewer document errors with DocuSign

Financial Advisor/Wealth Management Specialist Goes Digital to Cultivate Stronger Client Relationships

Pamela Schmitz, a Financial Advisor and Wealth Management Specialist with LPL Financial at Scarbrough Financial Group, faced a paper‑based account opening process that required frequent in‑person visits to geographically dispersed clients. Manual paperwork led to long delays, costly mailings and an estimated 80% of fund documents returned “not in good order,” forcing repeat trips and hours spent driving instead of managing investments.

By using DocuSign integrated into the LPL advisor portal, Schmitz moved to a fully digital signing workflow that lets clients review and sign on any device from anywhere. The change cut account opening time by about 30%, reduced errors and omissions by 60%, sped up funding and compliance, improved client convenience (including onboarding clients overseas), and freed Schmitz to serve more clients or spend time on higher‑value work.

LPL Financial

Pamela Schmitz

Registered Representative