Case Study: Federal Government agencies achieve faster, paperless and more efficient citizen services with DocuSign

Federal Government agency reinvent customer service with DocuSign

DocuSign helps federal, state and local agencies replace slow, paper-based application and approval processes that create backlogs, errors and long wait times for citizens (for example, passport volumes of millions per year and tens of thousands of lease applications). Agencies struggled with re-keying data, lost or incomplete forms, complex verification requirements and limited visibility into application status.

DocuSign for Federal Government digitizes and automates end-to-end workflows, integrates with existing systems, enforces required fields and strong authentication, and provides real-time status tracking. Agencies reported rapid, measurable gains — e.g., a 99% reduction in a multi-signature contract process (to under an hour), court report routing cut from three days to two hours (≈95% reduction), student reassignment turnaround from four months to 10 days, 80% faster funding approvals, improved compliance and fast ROI.