Case Study: Facebook achieves automated, cloud-based HR onboarding and saves 20–40 hours/week with DocuSign CLM

Facebook chose DocuSign CLM to move their documents to the cloud and create an easily searchable and secure repository for all HR paperwork

Facebook was rapidly hiring—about 50 new employees, interns, or acquisition hires per week—and its manual, paper‑based onboarding process was slowing HR down. The team spent three of five workdays on onboarding, hand‑delivering offer letters and tax forms, which caused delays, compliance errors, and limited time for veteran employee support as the company scaled globally.

Facebook implemented DocuSign CLM, integrating it with Salesforce, Workday and ADP to create a secure, searchable cloud repository and automated HR portal with e‑signatures. Deployed in under four weeks and used to digitize 200,000+ documents, the solution routed paperwork automatically, improved the new‑hire experience, and saved 20–40 HR hours per week—delivering a 100% ROI in the first week and enabling faster, more consistent global onboarding.

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