Case Study: Expedia CruiseShipCenters achieves $1.5M in 3-year savings and 10.5x faster contract turnaround with DocuSign for Office 365

Expedia CruiseShipCenters Estimates $1.5 Million in Savings with DocuSign for Office 365 over 3 Years

Expedia CruiseShipCenters, a retail travel franchise with nearly 200 locations and about 4,000 Vacation Consultants, faced a time‑consuming, paper‑based process for annual contractor renewals and new‑hire paperwork. Franchise partners spent up to 30 minutes preparing contracts and relied on printing, faxing, scanning and postal services to get signatures from remote consultants, creating administrative headaches and recurring costs.

To streamline operations they implemented DocuSign for Office 365, enabling a 100% digital contracting process with eSignatures, secure cloud storage and tamper‑proof records. The change cut preparation time from ~30 to ~12 minutes, sped turnaround from three weeks to two days (10.5x improvement), eliminated many printing/postage costs (about $76 saved per contract), and is projected to save roughly $1.5 million over three years while automating annual processing of more than 5,500 contracts.

Expedia

Andrew Fowler

Partner Support Manager