Case Study: ERA Colonial Real Estate achieves faster remote closings with DocuSign

ERA Colonial Real Estate Closes Transactions Faster with Remote Clients Using DocuSign

ERA Colonial Real Estate, a Top 10 ERA franchisee in Texas that serves many active‑duty and DoD clients stationed abroad, needed a more efficient way to manage contracts for remote clients. Agents were spending excessive time scanning, printing, faxing and following up on paperwork, and legibility loss from repeated faxing slowed transactions and degraded the client experience.

A tech‑savvy agent piloted DocuSign (integrated with zipForm), and the company adopted electronic signatures—now closing an estimated 50–60% of transactions electronically. DocuSign sped up paperwork return, improved the remote client experience, saved agents time, and reduced costs for postage, printing, faxing and storage.

ERA Colonial Real Estate

Tom DeWine

President and Chief Operating Officer