Case Study: Equifax achieves faster onboarding and improved customer and employee satisfaction with DocuSign

Equifax is going digital with DocuSign globally

Equifax, a 118‑year‑old global information services company operating in 24 countries, set out to modernize and simplify its customer and employee workflows to stay competitive. The challenge was to implement a trusted, scalable digitization solution that would speed contract execution and onboarding, improve security and satisfaction, and shorten time to revenue across diverse business units and geographies.

Equifax partnered with DocuSign to digitize contracting, client onboarding, hiring and sourcing processes worldwide. The deployment accelerated onboarding in key verticals from months to hours, improved customer and employee satisfaction, reduced costs, and freed time and savings to reinvest in innovation — with DocuSign now being expanded across the company.

Equifax

Richard F. Smith

Chairman and Chief Executive Officer