Case Study: EngagedMD achieves faster, safer fertility consents with DocuSign eSignature and DocuSign Identify

EngagedMD Improves Fertility Patient Experience With DocuSign eSignature and DocuSign Identify

EngagedMD, a patient-journey management company serving 160+ fertility clinics across the US, UK and Canada, faced a paper-heavy, time-consuming consent process that often required patients to sign 20–30 pages in person, lengthening appointments and limiting clinic capacity. The company needed a patient-centric way to educate patients and obtain secure informed consent while reducing paperwork and legal risk.

By integrating DocuSign eSignature and DocuSign Identify, EngagedMD enabled remote, secure digital consent—saving clinics up to 1–2 hours per patient, processing more than 1.8 million consent “envelopes” and digitally verifying about 20,000 identities. The solution cut printing, mailing and filing work, reduced risk with identity checks, improved the patient experience, and freed clinic time for more focused treatments.

EngagedMD

Jeff Issner

Co-Founder and CEO