Case Study: Leading North American Manufacturing Company achieves faster approvals, $1,000 per‑engineer mailing savings, and improved collaboration with DocuSign Signature Appliance

Electronic Signatures Enable Greater Collaboration and Customer Service

A leading North American manufacturer of metal building systems wanted to speed engineering approval cycles and improve customer service but was hampered by a paper-based signing process. Engineers in multiple offices had to print, route, and mail sealed drawings—creating delays, extra handling costs and the need to sign roughly 200 paper documents per day—because their secure web portal could not apply professional seals or compliant electronic signatures.

The company deployed the DocuSign Signature Appliance to enable compliant, tamper-evident electronic seals and signatures that integrate with AutoCAD, PDF and Word and can be applied from any location and posted to the secure portal. The change dramatically sped up turnaround, improved collaboration and customer access, eliminated overnight shipping needs, and saved about $1,000 per engineer in mailing costs in the first year while freeing engineers to focus on higher‑value work.