Case Study: EFA Processing achieves double conversion rate and 5-hour turnaround with DocuSign

EFA Processing Doubles Conversion Rate with DocuSign

EFA Processing, a 2002-founded outsourcer in the debt-settlement industry serving 11,000 clients with 100+ employees, struggled with slow, paper-based contract workflows that required customers to print, sign and return documents—resulting in a 35–40% return rate and multi-day or multi-week turnaround that let competitors win prospects.

EFA integrated DocuSign’s eSignature into its existing Xware CRM with no extra IT investment; adoption by 99% of sales reps was quick and seamless. As a result, signed contract returns rose to 75–80%, average turnaround dropped from 12–14 days to about 5 hours, and the company reduced paper/mail costs while closing sales faster and increasing revenue.

EFA Processing

Paul Boyd

Executive Vice President