Case Study: e-Rewards, Inc. achieves faster project launches and improved client satisfaction with DocuSign eSignature

e-Rewards, Inc. Boosts Customer Satisfaction with DocuSign for Salesforce eSignature Service

e-Rewards, a by-invitation-only online market research panel provider serving over 2,000 research firms, faced a bottleneck: roughly 2,200 contracts per month across North America, EMEA and Asia‑Pacific were handled by fax. The paper‑and‑fax process created long turnaround times, forced sales staff to chase signatures, and required accounting to manually manage and distribute faxes, delaying project launches.

e-Rewards implemented DocuSign’s eSignature service integrated with Salesforce, deploying without additional IT investment. The integration streamlined contract workflows, provided real‑time tracking, and used branded templates, resulting in faster project scheduling, a significant reduction in accounting overhead, and improved client satisfaction.

e-Rewards, Inc.

Frank Levell

Director of Core Initiatives