Case Study: Driva achieves a 3% conversion lift and faster, hassle-free car loan processing with DocuSign

Driva Launches a Hassle-Free Car Loan Process with DocuSign

Driva is an Australian digital‑first startup that matches customers with auto loans in minutes. Faced with the need for a fully digital, lender‑accepted signing process—and growing volumes that made manual document handling a bottleneck—Driva needed a compliant, scalable way to collect consents and signatures without paper or face‑to‑face meetings.

Driva deployed DocuSign eSignature and then DocuSign Click/Click API to automate consent and signing workflows, going live in under a week. The changes shaved roughly 5–10 minutes (~7 minutes) off each application for hundreds of loans per month, improved compliance with a secure audit trail, and lifted conversion rates by 3%, enabling faster revenue growth without proportional headcount increases.

Driva

Michael Ko

Head of Product