Case Study: Travelport (Worldspan) saves $80,000 in first year and accelerates contract signing with DocuSign

Docusign Saves Premier Travel Provider Time And $80,000 In First Year

Worldspan, part of Travelport and a reservations provider serving thousands of travel agencies worldwide, faced an urgent need to collect signatures from more than 100 customers ahead of a major web services roll‑out. Relying on faxes and overnight mail would have taken days or weeks, risking delays to the deployment.

Worldspan adopted DocuSign eSignature and integrated it with its Siebel CRM OnDemand, enabling fast electronic signing, full audit trails and seamless CRM records with no additional IT investment. The change eliminated paper processes, saved more than $80,000 in the first year, scaled to 2,700 customers and tens of thousands of documents annually, and improved visibility, staff productivity and customer satisfaction.

Travelport

Pat Hochstein

Vice President