Case Study: Healthcare Service Agency achieves HIPAA-compliant electronic signatures and monthly cost savings with DocuSign Signature Appliance

DocuSign Remedies Problems at Behavioral Healthcare Services Center

A Midwest non-profit behavioral healthcare center managing sensitive patient records faced a bottleneck while moving from paper to electronic medical records: staff still had to print, sign, and physically mail or hand-deliver documents, especially those created by mobile therapists in the field. Needing HIPAA-compliant electronic signatures that worked with Microsoft Word and PDF files in a Terminal Server environment (no local PC installs), the center sought a secure, scalable digital-signature solution to eliminate paper-based steps and reduce costs.

The center selected DocuSign Signature Appliance (formerly CoSign Central), an on-premises, HIPAA-compliant signing solution that supported its document formats and integrated with existing IT systems. After implementation, clinicians could sign documents electronically on- and off-site, enabling electronic routing and archival, accelerating workflows and achieving compliance while saving the center thousands of dollars per month in paper, postage, and travel expenses.