Case Study: AV Dimensions streamlines invoicing and collects signatures and payments in one step with DocuSign Payments

DocuSign Payments enables AV Dimensions to sign & collect payment in one easy step

AV Dimensions, a national audio-visual company serving events and trade shows, faced a cumbersome payments workflow: after contracts were signed via eSignature, accounting had to manually create invoices, enter payment details into a separate tool, and manage sensitive card data—creating extra work, security and liability exposure, and occasional payment delays flagged as fraud.

By enabling DocuSign Payments, AV Dimensions combined signing, invoicing and payment into one step—set up in about two hours—eliminating manual data entry, reducing accounting workload and liability, and speeding collections (from ~15 minutes to seconds/minutes). The result was simplified invoicing, improved security, a more efficient, paperless workflow, and higher satisfaction for staff and customers.

AV Dimensions

Monica Jonas-Cox

Finance Manager