Case Study: Resort Realty accelerates bookings and cuts signing time from days to minutes with DocuSign

Docusign Improves Booking Process For Outer Banks

Resort Realty, a family of four full-service offices on the Outer Banks founded in 1987, manages more than 450 vacation properties and books roughly 7,000 reservations a year with 35 employees. They faced a major operational challenge: slow, paper-based lease signing that could take days, risking lost bookings and revenue during peak weeks and frustrating property owners.

Resort Realty implemented DocuSign’s electronic signature and contract-execution solution to speed confirmations and streamline owner renewals. Signature turnaround dropped from days to minutes, owners saw reservations confirmed much faster, contract management improved, and the company began integrating e-signatures with its customer management software for one-click sending—delivering a better customer experience and a clear operational advantage.

Resort Realty

Michael Harrington

CEO, Resort Realty