Case Study: Comcast Business achieves one-visit deal closings and paperless contracts with DocuSign

DocuSign Helps Comcast Business Sales Reps Close More Deals On The Spot

Comcast Business, the business-focused unit of Comcast serving customers from small shops to large enterprises, relied on face-to-face sales reps who used tablets in the field. Before DocuSign, closing new customers required a multi-step process—returning to the office to print, fax and scan contracts or making extra visits—creating high paper-related costs and slowing reps’ ability to close deals on the spot.

Comcast Business implemented the DocuSign Agreement Cloud, integrated with its tablet sales tools, so reps can prepare, present and sign contracts during a single meeting. As a result, average field visits to close a deal fell from 2.2 to 1, the majority of paper-based contracts were eliminated, reps regained time to serve more customers, and the company reduced costs while supporting rapid growth.

Comcast Business

Terry Connell

Senior Vice President