Case Study: Arizona Federal Credit Union achieves 90% faster loan processing with DocuSign

DocuSign helps Arizona Federal Credit Union accelerate loan processing

Arizona Federal Credit Union, a $1.5 billion credit union serving 125,000 members from Phoenix, faced an outdated, paper-based loan process that required branch visits, caused missed or incorrect signatures, and frustrated members who needed a mobile, convenient signing option to stay competitive. The credit union sought a secure, easy-to-use eSignature solution to improve turnaround times and customer satisfaction.

They implemented DocuSign for its mobile-friendly, secure platform and simple integration with their loan system, using access codes and knowledge-based authentication with automated notifications and secure document storage. The change cut loan signing time from up to an hour to about five minutes (a 90–95% reduction), handled roughly 15,000 loan closings annually, saved the equivalent of 3–4 full-time positions, and increased member satisfaction and document security.

Arizona Federal Credit Union

Jesus Islas

Digital Banking Manager