Case Study: Medical claims service provider achieves faster reimbursements and regulatory compliance with DocuSign Signature Appliance

DocuSign Electronic Signatures Cure Medical Claims Headaches

A national business service firm that processes medical claims for physician groups needed to speed reimbursements and stay compliant with HIPAA/ACA while supporting existing Word and PDF workflows. To strengthen its market position and attract more clinics, the company set out to replace paper-based signatures with a secure, easy-to-manage digital signing solution that would integrate with its current systems.

The firm deployed the DocuSign Signature Appliance, an on-premises digital-signature solution that supported all their document types, met healthcare regulatory requirements, and integrated with Microsoft Active Directory and Office tools. The switch eliminated paper and printing costs, delivered immediate ROI, accelerated claims processing and reimbursements, reduced IT overhead, and improved customer satisfaction and competitive differentiation.