Case Study: Medical claims business service firm achieves faster reimbursements and regulatory compliance with DocuSign Signature Appliance

DocuSign Electronic Signatures Cure Medical Claims Headaches

A national business service firm that accelerates medical claims processing for physician practices needed to simplify workflows and improve turnaround times to drive faster reimbursements and win new clients. They wanted fully digital medical forms that supported existing file types (Word, PDF), were easy to deploy and manage, and met HIPAA/ACA and other healthcare security regulations.

The firm implemented the DocuSign Signature Appliance, an on‑premises electronic signing solution that supported their file formats, integrated with Microsoft Active Directory and Office tools, and was already compliant with U.S. healthcare rules. Deployment was immediate, paper and printing costs were eliminated, claims processing sped up with immediate ROI, and the company gained better regulatory compliance, lower IT overhead, and stronger competitive differentiation.