Case Study: El Paso Employees Federal Credit Union achieves same-day loan funding and virtual-branch readiness with DocuSign

DocuSign Electronic Signature Service Accelerates Loan Processing at El Paso Employees Federal Credit Union

El Paso Employees Federal Credit Union (EPEFCU) is a community credit union founded in 1936 that serves more than 45,000 members across eight locations with roughly $275 million in assets. Facing heavy loan volume (about 700 consumer loans per month), the credit union struggled with a slow, paper-based loan process—mailing documents, waiting for returns, and repeatedly resending forms when signatures or initials were missed—leading to multi-week turnaround times and friction for members.

EPEFCU integrated the DocuSign electronic signature platform into its loan workflow, enabling members to sign documents online from anywhere. The change cut turnaround from a typical five–seven days to less than one day, eliminated incomplete contracts, and allowed loans to be funded in hours (including for a member deployed overseas). The success also provided the foundation for a virtual branch initiative, improved member satisfaction, and prompted plans to expand DocuSign use across other departments to reduce costs and boost productivity.

evolve Federal Credit Union

Larry Moreno

Vice President of Lending