Case Study: Large Midwestern State’s Child Welfare Department achieves 70-fold ROI and $70K/year savings with DocuSign

DocuSign Delivers 70-fold ROI for Large Midwestern State’s Child Welfare Department

A large Midwestern state’s Child Welfare Department, which oversees more than 70 programs, faced major delays and errors from a paper-based contracting process: most vendor agreements required about a dozen signatures spread across the state, inter-office mail could take days or weeks, documents were lost or restarted, and an annual renewal generated some 12,000 pages that became unmanageable. The Contracts Division therefore set out to find a Digital Transaction Management solution to speed approvals and reduce cost and risk.

They chose DocuSign for its ease of use, security, and no-download workflow, and adoption was immediate among staff and vendors. DocuSign eliminated roughly $70K/year in copying and mailing costs (delivering a reported 70-fold ROI), enabled a contract signature cycle that once took three weeks to be completed in 42 minutes, made same-day signoffs commonplace, and provided clear tracking so contracts are signed before their effective dates.