Case Study: Uber achieves complete contract visibility and faster workflows with DocuSign CLM

DocuSign CLM’s solution automates review and redlining, allowing Uber complete visibility

Uber, a rapidly scaling rideshare and transportation-services company, faced a tenfold increase in contracting demands after growing from roughly 2,500 to 17,000 employees and adding new business lines. Contract creation and review were handled manually via Google Docs and email, creating visibility gaps, slow approvals, and frequent follow-ups—sales staff reported having to chase contracts up to five times to find their status.

Uber deployed DocuSign CLM in a tiered rollout to provide a user-friendly contract repository, template-driven generation, and automated review/redlining workflows. The solution delivered immediate gains: faster contract creation, fewer misrouted or dropped agreements, clear visibility into status, and reduced time spent chasing contracts; rollout continues across additional teams with business-wide implementation planned.

Uber

Jodi Curtis

Senior Technical Program Manager