Case Study: Sun Communities achieves rapid, fully automated HR onboarding and scalable growth with DocuSign

DocuSign and SAP help Sun Communities scale for massive international growth

Sun Communities, a publicly traded REIT operating nearly 350 manufactured housing communities and RV resorts, scaled rapidly through acquisitions and grew to thousands of employees. Its HR relied on slow, paper-based onboarding (two-inch binders) that couldn’t keep up with high-volume hiring, mobile needs, benefits changes or expanded payroll demands.

By integrating DocuSign’s Digital Transaction Management and eSignature with SAP SuccessFactors, Sun moved to a fully digital, mobile onboarding process that eliminated nearly all manual data entry. The solution accelerated hiring—enabling ~1,000 hires to be onboarded into payroll and learning systems in two days after a $1.68B acquisition, supporting 4,000+ hires in 2016—while improving security, reliability, visibility and overall HR efficiency.

Sun Communities

Marc Farrugia

Vice President of Human Resources