Case Study: DKMS achieves 97% faster physician clearance, rapid Gen Z donor consent, and streamlined compliance with DocuSign eSignature

DKMS Streamlines Compliance and Gen Z Outreach with DocuSign eSignature

DKMS, the global bone marrow and stem cell registry founded in 1991, faced slow, paper-based workflows and strict life‑sciences compliance requirements (21 CFR Part 11, GxP) that hindered donor onboarding—especially among hard-to-reach Gen Z prospects—and delayed physician clearances by weeks. Manual paperwork, scanning and express-mailing created regulatory risk, heavy staff workloads and a low conversion from request to donation.

By deploying DocuSign eSignature with a Part 11‑compliant module, identity verification, mobile‑friendly single envelopes, automated reminders and EHR integration, DKMS digitized consent and workup forms using templates and conditional fields. The result: consents went from weeks to minutes, physician clearance fell from 34 days to under 24 hours (≈97% faster), Gen Z enrollment and recruiter efficiency increased, paper storage and rekeying were eliminated, and compliance risk was resolved.

DKMS

Kim Sivananthan

Quality Assurance Specialist