Case Study: Midwest US County Government achieves faster service turnaround and cost savings with DocuSign Signature Appliance

County Government Boosts Services and Cuts Costs with Electronic Signatures

A large Midwestern county serving more than half a million residents needed to cut costs and streamline dozens of service- and back‑office workflows after budget pressures and retirements. Leaders required a flexible, secure on‑premises e‑signature solution that could handle multiple file types and signatures (including resident and employee signatures), meet HIPAA/PCI and legal verification standards, integrate with Active Directory, and provide an SDK for custom web and app integrations.

The county selected the DocuSign Signature Appliance, which met all requirements and integrated rapidly with custom applications; it’s now used in 10 departments for payroll spreadsheets, treatment plans, public‑health approvals, certified records, grant timecards, HR/FMLA documents and more. Residents can sign remotely, turnaround times improved, departments report easier processes and compliance, and the county plans broader rollout to realize further efficiency and cost savings.