Case Study: City of San Francisco achieves 13X online engagement and >10X cost savings with DocuSign

City of San Francisco - Customer Case Study

The City of San Francisco, led by CIO Miguel Gamino, faced a fragmented, paper-heavy system: dozens of departments, countless paper forms, multiple locations and long lines, plus a patchwork of uncoordinated digital tools that made it hard for citizens and staff to access services efficiently.

Gamino championed a single electronic agreement platform and a unified multi-department business portal, replacing one-off solutions with a coordinated digital approach. The award-winning portal boosted online engagement 13×, let residents apply for services anytime, and cut paper-related costs by more than 10× (saving on expensive filing cabinets and storage).

City of San Francisco

Miguel Gamino

Chief Information Officer/Director of Technology