Case Study: City of Henderson achieves faster, simplified government services with DocuSign eSignature

City of Henderson Simplifies Government Service Delivery for Everyone Using DocuSign eSignature

The City of Henderson, NV — a growing community of over 300,000 residents pursuing a goal of becoming “America’s Premier Community” — faced slow, paper-based processes that caused contract inconsistencies, lengthy procurement cycles and time-sensitive bottlenecks (notably warrant authorizations that sometimes required tracking down judges). Lack of automated routing and visibility made it hard to know who had a document or how long it had been pending.

Henderson deployed DocuSign eSignature citywide with templates, PowerForms, automated workflows and SharePoint integration (plus drawing fields for vehicle damage reports), streamlining approvals and routing across departments. The city now processes 52,000+ documents annually, completes most documents within five days, finishes low-dollar contracts in under two hours (high-dollar in about two weeks), and has cut paper, labor and compliance risk while dramatically accelerating purchasing cycle times.

City of Henderson

Addah Moritz-Smith

Manager