Case Study: City and County of San Francisco achieves a paperless, award‑winning digital business portal with DocuSign

City and County of San Francisco - Customer Case Study

The City and County of San Francisco faced a fragmented, paper-based permitting system that made starting or growing a business slow, costly and inconvenient — multiple forms, departments and long lines demanded time and created errors and storage costs. City leaders committed to a full digital transformation to streamline cross-department workflows and improve access to services for residents and businesses.

By integrating DocuSign into a unified digital business portal, San Francisco consolidated multiple agency applications into a single online process with reusable templates and 24/7 access, simplifying contract management and reducing paperwork. The portal became award‑winning, user engagement increased 13x, processing times and paper costs dropped, and the city reported significantly better user experience while moving toward a fully paperless operation.

City and County of San Francisco

Miguel Gamiño

Director of Tech. & Chief Information Officer