Case Study: City and County of San Francisco achieves 13X online engagement and 10X cost savings with DocuSign

City and County of San Francisco - Customer Case Study

Miguel Gamino, Chief Information Officer for the City of San Francisco, confronted a sprawling, paper‑driven bureaucracy where residents and staff navigated many forms, locations and long lines while departments adopted uncoordinated, one‑off digital tools that created inefficiency and friction.

He led a citywide rollout of a single electronic agreement platform and an award‑winning multi‑department business portal, boosting online engagement 13× and cutting paper‑related costs by more than tenfold through streamlined, digital service delivery.

City and County of San Francisco

Miguel Gamiño

Director of Tech. & Chief Information Officer