Case Study: CenturyLink achieves same-day, secure contract completion with DocuSign

CenturyLink - Customer Case Study

CenturyLink, a global communications and IT services company, faced the challenge of unifying and speeding up its agreement processes after growth through acquisitions. The company needed a flexible, highly secure platform to automate sales contracts and other agreements to improve speed-to-market while protecting sensitive customer information.

After acquiring Qwest, CenturyLink adopted DocuSign—leveraging existing Salesforce integrations—and expanded the solution across wholesale, retail, HR and compensation groups. The rollout created a universal agreement platform that reduced turnaround from weeks to hours or the same day, tightened data security, lowered error risk, and continues to be extended to new use cases.

CenturyLink

Joel Blumenthal

Senior Lead Process Analyst