Case Study: Capital District Physicians Health Plan cuts contract turnaround time by 50% with Docusign CLM

Capital District Physicians Health Plan cuts contract finalization time by 50% with Docusign CLM

Capital District Physicians Health Plan (CDPHP) struggled with slow, manual paper processes for its complex healthcare contracts, which were subject to strict regulatory compliance. Relying on Microsoft Excel for management made the system susceptible to errors and security risks. To address this, CDPHP turned to DocuSign and implemented its Contract Lifecycle Management (CLM) product integrated with Salesforce.

The DocuSign CLM solution provided a custom digital workflow that moved all contracts to the cloud. This allowed CDPHP to cut the time it took to finalize its highest-value facility contracts by at least 50%, reducing risk and entirely eliminating its paper-based system. DocuSign's implementation provided a secure, searchable location for all documents and streamlined the lengthy negotiation and redlining process.

Capital District Physicians Health Plan (cdphp)