Case Study: Boehringer Ingelheim achieves 3-day contract turnaround and 88% error reduction with DocuSign

Boehringer Ingelheim uses DocuSign eSignature for agile contracting

Boehringer Ingelheim, a top-20 global pharmaceutical company with nearly 50,000 employees, faced slow, paper-based contracting: signature cycles often took more than two weeks and offered limited visibility and auditability. In 2016 the Legal & Compliance team sought a compliant, auditable electronic signing solution to accelerate and standardize contract processes worldwide.

Working with DocuSign Advisory Services and dedicated Customer Success Architects, Boehringer Ingelheim deployed DocuSign eSignature across regions, established a Center of Excellence to scale best practices, and integrated the solution with HR and contract management systems. The initiative cut turnaround time from two weeks to three days, delivered a 6x increase in observed ROI, an 88% reduction in errors, €34 saved per document, enabled 5,500 employees, and expanded deployment to over 80 countries while reducing paper use and increasing mobile signing.

Boehringer Indelheim