Case Study: Capital District Physicians' Health Plan halves contract turnaround time with DocuSign CLM

Benefits from DocuSign CLM’s automated workflow processes it reduces risk and makes the long redlining process faster and easier

Capital District Physicians Health Plan (CDPHP), a physician‑founded health plan serving 24 counties in New York since 1984, faced a paper‑heavy, error‑prone contracting process. Complex regulatory requirements, template change submissions to the Department of Health, and an Excel‑based contract system exposed the organization to data inaccuracies, security risks and lengthy negotiations—especially for high‑value facilities contracts that could take six months to a year to finalize.

CDPHP implemented DocuSign CLM, integrated with Salesforce, to move all contracts to the cloud and automate workflows. A custom CLM workflow centralized documents in a secure, searchable repository and streamlined redlining and approvals, cutting contract creation and negotiation time by at least 50%, eliminating paper, and reducing operational and compliance risk.

Capital District Physicians' Health Plan

Sarah Kennedy

Network Operations Coordinator