Case Study: Bellco Credit Union achieves 50% cost savings and faster loan processing with DocuSign

Bellco Credit Union Cashes in on DocuSign eSignature Services

Bellco Credit Union, founded in 1936 and the second-largest credit union in Colorado with over $2 billion in assets and 191,000 members, processes thousands of vehicle and home loans each month. Seeking to re-engineer lending workflows and offer members more convenient, paperless options, Bellco evaluated e-signature solutions to speed contract turnaround and improve operational efficiency.

Bellco implemented DocuSign eSignature and electronic contract management, enabling staff to send documents during member calls and often secure signatures before the call ends. The change cut task costs by 50%, reduced document turnaround from days to hours, and let Bellco handle three times the loan modification volume without adding staff, improving efficiency and member outcomes.

Bellco Credit Union

Ryan Klassen

Director of Lending Services, Bellco Credit Union