Case Study: Asheville Ear Nose & Throat achieves 87% reduction in patient intake time with DocuSign

Asheville Head Neck & Ear Cuts Patient Intake Time by 87%

Asheville Head, Neck & Ear Surgeons (AHNE) is a respected North Carolina otolaryngology clinic that was struggling with slow, paper‑heavy patient intake. Patients spent up to 15 minutes completing multiple consent and policy forms while staff copied, re‑keyed, scanned and shredded documents—introducing delays, errors and ongoing supply and disposal costs.

AHNE implemented DocuSign for Patients (built with Kryptiq), collapsing three check‑in documents into a single iPad form that feeds directly into their EMR. Intake time fell from 15 to 2 minutes (an 87% reduction), staff time savings equaled one full‑time employee, paper‑related costs dropped ~30% monthly, and data‑entry errors were eliminated.

Asheville Ear Nose & Throat

Sam Clark

IT Manager, Head Neck and Ear Surgeons