Case Study: Allied Home Mortgage Capital Corporation achieves over 90% loan closure rate and faster, lower‑cost closings with DocuSign

Allied Home Mortgage Capital Increases Loan Closure Rate to >90% with

Allied Home Mortgage Capital Corporation (AHMCC), founded in 1991 and the largest privately held mortgage banker/broker in the U.S. with 700 offices, faced growing pressure at its high-performing Puyallup branch to speed up loan closings. The office’s paper-based process—faxing or couriering loan packages and waiting days for signed returns—slowed deals and risked customers shopping elsewhere.

By adopting DocuSign’s eSignature service, the branch dramatically sped the signing process: document return and loan closure rates rose to over 90%, turnaround times dropped from weeks to days, administrative and courier costs fell by at least 50%, and both customer satisfaction and staff efficiency improved.

Allied Home Mortgage Capital Corporation

Geoff Huetten

Branch Manager, AHMCC