Case Study: Alameda County achieves 80% faster document turnaround and paperless workflows with DocuSign

Alameda County’s Sustainability Initiative Grows by Going Digital with DocuSign

Alameda County, a 21-agency government serving 1.5 million residents, faced a sustainability and modernization challenge: meet county climate goals by cutting paper use and streamlining signature-driven processes. Many critical transactions—leases, new-hire forms, vendor contracts—required printing and mailing; for example, leasing 900 polling locations took about 21 days with no visibility and relied on manual Excel tracking.

Alameda piloted DocuSign’s Digital Transaction Management platform to digitize lease agreements, using its API to send 900 electronic lease cards. The pilot returned the majority of documents in four days (an 80% improvement), added real-time visibility and cloud storage, and eliminated manual tracking. DocuSign was then rolled out countywide for hiring and other workflows, speeding processes, cutting paper, and earning national recognition.

Alameda County

Howard Hill

IT Manager