Case Study: Alameda County achieves scalable, countywide eSignature automation with DocuSign

Alameda County uses the DocuSign eSignature API to Create a Scalable Architecture for Unlimited Use-Cases

Alameda County, home to 1.6 million residents and 21 semi-independent agencies, faced a large-scale digitization challenge: eliminate paper-heavy processes and provide a reusable, secure eSignature capability that could integrate with systems like IBM FileNet and ERP while supporting many different departmental workflows (from polling-place leases and assessment appeals to HR and property canvassing).

The county implemented the DocuSign eSignature API with a custom .NET library and a SQL Server–driven configuration layer that maps templates and metadata to FileNet and powers dynamic, branded forms. Built by a two-person team, the solution enabled 50+ use-cases (including 1,600 polling-place leases signed since 2013), helped Alameda meet paper-reduction goals years early, earned multiple public-technology awards, and led to a 2017 countywide electronic signature policy and continued expansion (Salesforce integration, payments).

Alameda County

Howard Hill

IT Manager