Case Study: Adobe Creek Funeral Home and Cremation Services achieves 100% elimination of paperwork rework and 75%+ reduction in processing time with DocuSign

Adobe Creek provides better customer service while running their business more efficiently

Adobe Creek Funeral Home and Cremation Services, a fourth‑generation funeral provider, faced growing demand from customers who wanted to arrange cremation remotely. Their paper-based process required customers to return 10+ pages by mail, fax or email, producing frequent omissions (including critical items like pacemaker disclosure and payment authorization) that forced repeated follow-ups and slowed service.

By switching to a DocuSign workflow with required fields, automated reminders and real‑time visibility, Adobe Creek ensured all documents — including payment authorization — are completed correctly the first time. The change eliminated rework, cut employee time spent on cremation authorizations by more than 75%, handled 100 requests annually through DocuSign, reduced paperwork time to about one‑fifth, and lowered staff stress while improving the customer experience.

Adobe Creek Funeral Home and Cremation Services

Matt Hewitt

Funeral Director