Case Study: Thompson Truck & Trailer streamlines AP and eliminates weekend work with DocuPhase

Thompson Truck & Trailer cuts AP weekend work and shrinks paper storage by 80% with DocuPhase

Thompson Truck & Trailer, a heavy truck dealership operating across five locations, faced significant challenges in its manual accounts payable process. As a one-person department handling up to 3,000 invoices monthly, the AP specialist was burdened with printing, sorting, and tracking down paper-based approvals, leading to frequent weekend work and operational fragility. The vendor DocuPhase provided its AP automation and payments solution to bring structure and visibility to the entire workflow.

By implementing DocuPhase's solution, the dealership centralized its invoice status and approvals, eliminating the need for weekend work. The measurable impact included reducing statement processing from over a week to just one or two days and cutting distribution runs from eight hours to four. DocuPhase also enabled a drastic reduction in paper storage, from over 35 boxes at year-end to just six, creating a resilient process that no longer depended on a single person.

Thompson Truck & Trailer