Case Study: Orange Lake Resorts achieves automated paperless document management and labor savings with DocuPhase

Orange Lake Resorts - Customer Case Study

Orange Lake Resorts, a nationwide family of timeshare resort properties, was overwhelmed by paper-intensive processes—deeding, employee onboarding, and contract management—that drove up labor costs and delayed operations as documents were transported to headquarters. They needed a budget-friendly, fast-to-deploy solution that would integrate with their existing UltiPro HR system and eliminate downtime and lost records. DocuPhase was engaged to address these challenges.

DocuPhase implemented its Document Management Core with OCR and scanning hardware, providing full-text search, automated routing and auto-indexing so documents were immediately placed in an electronic repository and linked to databases in real time. The result: immediate access for authorized staff, elimination of disconnected departments and lost files, and significant labor savings—benefits Orange Lake plans to extend by rolling DocuPhase into Accounts Payable to pursue a paperless AP process.

Orange Lake Resorts

Subash Ghamandi

Senior Innovations Manager