Case Study: Laconia Housing achieves paperless document management with DocuPhase

Laconia Housing - Customer Case Study

Laconia Housing Authority, a housing organization in the Lakes Region of New Hampshire, was buried in filing cabinets, paper folders, and time-consuming manual processes. The office struggled to locate documents quickly, share files among staff, and manage retention, while one full-time employee was dedicated just to filing and purging records. Laconia Housing turned to DocuPhase for document management to move away from its 100% paper-based environment.

DocuPhase implemented an encrypted, centralized document management solution that let Laconia Housing securely store and access records remotely and simultaneously. Using an automated scanning workflow with prebuilt tenant folders and routing sheets, the organization digitized decades of files without manual tagging. As a result, Laconia Housing eliminated the need for a dedicated filing role, reclaimed office and storage space for productive use, and improved efficiency for employees, clients, and visitors.

Laconia Housing