Case Study: Goodwill Industries of Middle Tennessee achieves $100K annual savings and 25% less paperwork with DocuPhase Enterprise RPA

Goodwill Industries of Middle Tennessee, Inc. - Customer Case Study

Goodwill Industries of Middle Tennessee, Inc., a nonprofit operating more than 25 retail locations, 70 donation sites and 15 employment and training centers, faced chronic paperwork from a high-turnover workforce (~35% annually), inefficient HR and payroll processes, slow approvals, and growing physical storage needs. To address these challenges they engaged DocuPhase and its Enterprise RPA/Document Management Core solution.

DocuPhase implemented electronic document management and process automation—adding full-text search, automated document routing and auto-indexing—to eliminate paper storage and streamline HR workflows. The DocuPhase solution cut time spent on paperwork by 25%, reduced interdepartmental inquiries by 70%, and delivered over $100,000 in annual savings.

Goodwill Industries of Middle Tennessee, Inc.

Ed O’kelley

Senior Director of Technology Solutions