Case Study: Florida-Based HME Company achieves 260% productivity increase, 330% patient volume growth and 75% cost reduction with DocuPhase

Florida-Based HME Company - Customer Case Study

Florida-Based HME Company, a medical equipment provider, faced mounting pressure to increase revenue, lower operating costs, and improve patient satisfaction while staying compliant. Manual, paper-driven processes, poor web-service integration, disconnected CRM/billing/document imaging/workflow systems, limited concurrent users, backlogged orders, and lack of visibility prevented growth. The company engaged DocuPhase for process automation and document management to address these challenges.

DocuPhase integrated with the customer’s existing systems to become a single source for end-to-end operations, automating patient intake through claims processing and adding document management and business analytics. The implementation delivered a 260% increase in productivity, patient volume growth from 150,000 to 500,000 (a 330% rise) without added headcount, up to a 75% reduction in costs, concurrent access for 65–90 users, and processing of as many as 70,000 documents per day.