Case Study: Oxbo International reduces customer support time by 50% with Documoto

Ploeger Oxbo Reduces Support Time By 75%

Oxbo, a global manufacturer and distributor of mechanized solutions for niche agricultural markets, faced fragmented technical documentation across multiple U.S. facilities and European sister companies. Manual processes—editing InDesign files, producing PDFs, and printing operator manuals—made parts catalog updates slow and customer support inefficient. To unify legacy data and speed publishing, Oxbo engaged Documoto and selected Documoto’s Enterprise/Custom package.

Documoto’s Professional Services configured Oxbo’s cloud portal (“Oxbo Connect”), migrated parts data and illustrations, trained staff, and deployed the Documoto Authoring Suite and online storefront for parts selection, pricing, availability and ordering. The implementation cut customer support time by 50%, reduced parts-catalog production time by roughly 6–8x (authoring content that once took 6–8 months in under 30 days), and shortened new-employee training from six months to about 30 days, substantially improving publishing speed and service responsiveness.

Oxbo

Jason Rupnow

Parts & Service Sales Manager