Case Study: Los Angeles County Metropolitan Transit Authority (Metro) achieves 99% order accuracy and faster parts delivery with Documoto

Major Transit Authority Moves Parts As Smoothly As Its Passengers

Metro (Los Angeles County Metropolitan Transit Authority) faced slow, error-prone parts lookup and ordering: mechanics relied on static PDFs and manually transcribed part numbers, which led to incorrect orders on 25% of jobs and about 30 minutes of lost productivity per re-order. Metro needed a web-based solution that would integrate with its Infor M3 EAM system to give technicians fast, accurate parts information. They chose Documoto’s cloud-based parts ordering and digital publishing platform to meet that need.

Documoto provided a web library with advanced search, exploded illustrations linked to interactive parts lists, shopping-cart ordering that integrates with M3 via web services, and a publishing suite for instant updates. As a result, order accuracy rose from about 75% to over 99%, mechanic productivity and vehicle uptime improved, paper manuals were eliminated, and Metro gained rapid, centralized control of parts information — delivering measurable labor and downtime savings.

Metro

Chuck Judson

Principle Inventory Control Analyst and Publisher